求人詳細

求人コード 060-115
求人企業 外資系損保
求人タイトル Manager-Customer-Facing-IT-technology
職務内容 ◆Be the technical reference for supporting operations and evolutions around Genesys Purecloud and Salesforce solutions
◆Partner with the Customer UX division to help building our customer facing solutions that are customer driven and differentiate us from our competitor
◆Participate in the technology design and implementation of underlying Customer facing applications that are secure, scalable, and contextual while offering superior user experience (UX) and performance
◆Assist in maintaining the technical excellence of our Customer facing IT solutions and participate to ensure that all the underlying technologies are kept up-to-date
◆Provide innovative ideas and solutions to problems.
◆Participate on tier 2 level support for customer facing IT solutions, in particular follow up incidents and manage escalations with vendor
◆Be a member of current Telephony project implementing Omni channel capabilities for our customer service
※Create and support Call/Email/Chat flows
※Integrate different systems with API
応募要件
(必須)
最終学歴:大学卒
◆Qualifications (incl. Education)
・Technical knowledge of CRM (Salesforce) and Customer Contact solutions (Purecloud or others)
・Bachelor or Master’s Degree in Computer science or related academic field

◆Technical skills
・Knowledge of one or more development languages
・Technical knowledge of clients PC, such as softphone, Windows OS, browser, headset and telephone
・Experience with API integration would be a plus (JS or other language)
・Operational experience with IT providers, Software editor and packages (define, manage and govern delivery KPIs).
・Experience driving product and process improvements via commercial software packages.

◆Behavioral skills
・Ability to work in a team and also autonomously
・Problem analysis, requirement confirmation, policy and operational design with development Strong team player)
・Hands-on program/project management experience with excellent issue and risk management skills
・A creative thinker, problem solver and a self-learner exploring continuously new technologies and trends.

◆Language skills
・Japanese: spoken (mandatory), written (nice to have)
・English: fluent (both spoken and written)

◆Experience
・3 years or more experience in system development or in system operation
・Experience with contact center solution/operation would be a plus

◆Technologies
・Operating System
Required skills:Windows Server, Redhat
Nice to have:Active Directory, Ubuntu
・Virtualization
Required skills:VMware, vSphere
Nice to have:Hyper-V, OpenShift , Docker
・Middleware
Required skills:MULE or other ESB/Messaging Platform
・Cloud
Required skills:AWS or Azure
Nice to have:Office365
・Database
Required skills:Oracle or SQL Server
Nice to have:MySQL, PostgreSQL
・Web/App Servers
Required skills:Tomcat or WebLogic
Nice to have:Jboss
・DevOps Tools
Required skills:Jenkins, SonarQube
Nice to have:Artifactory, Ansible, GitHub,
・Process
Required skills:ITIL
Nice to have:PMP, COBIT
応募要件
(尚可、その他)
勤務地 東京
年収 500~800万程度(応相談)