求人詳細

急募
求人コード 001-241
求人企業 外資系生命保険
求人タイトル ITヘルプデスク・サポートデスク
職務内容 【職務内容】
◆Technical Expertise and leadership
・Provide technical expertise and solution required to working environment (employees/outsourced employees).
・Technical support and troubleshooting in the case of escalation from the Service Desk Team and other related department. This could be any end-point device or hardware, software, application and other collaboration tools used by the company.
・Information gathering and reporting support for any incident/request/problem management and quality improvement
・Maintain end-point device patching service, process and change management.
・Enhance the packaging services for all software implementation and updates, based on user requirements.
・In starting a new service, prepare for training and documentation (including processes and procedures) for the enhancement and modification of the services (communication on services, company-wide notifications, and training)
・For the items needing user tests prior to service launch, coordination with overall test management including communication with test group, troubleshooting, and escalation to Group for update / issue resolution.
◆Customer Focus mindset
・Process enhancement and information cooperation in the event of service changes (manual and FAQ preparation in cooperation with related departments)
・Collaborate and Provide an up-to-date technical guideline with the respective team.

(About Technical Services)
◆The Technical Services Team is responsible for interaction with different group within the company(local and globally) for further technical enhancement, troubleshooting, new service implementation and alignment within the managed services. Implement and strategize new technology and help for the digital transformation of the company with an emphasis and focus on customer centric solution for proper delivery of an efficient working environment.
◆The scope of the services is not all IT service-related inquiries, but it includes all general facility equipment and devices. Equipment within the general area such as meeting room, general/collaboration workspace with PCs, networks, printers, applications etc.
◆Although the team does not respond to inquiries from external customers/agents, it is very important to respond to service with speed and quality in order to other department that directly support customers.
応募要件
(必須)
最終学歴:大学卒
◆Over 5 years working in IT related role across a variety of functions including project management
◆Over 5 years working in IT Infrastructure service experience and providing client PC support with in-depth troubleshooting experience (Hardware, Application and Software)
◆Experienced with Windows PC Management, Group Policy, Active Directory, SCCM, MS 365 and other Collaboration Tools
◆Knowledgeable on End-Point Device Management / Maintenance
◆Experienced on Software Packaging Technology
◆Self-starter / Result driven, proactiveness with positive mindset on continuous change and enhancement
◆Good communication and presentation skill
◆Native Level Japanese language skill (reading/writing/speaking)
◆Advanced business level English language skill (reading/writing/speaking)
応募要件
(尚可、その他)
【Want】
・Over 5 years financial institution working experience
・Understanding of Japanese business culture and insurance operational environment
・Microsoft technical working experience
・MCSE
・TIL Foundation Level Certification

【その他】
Personal Attributes:
・Positive in attitude; Candidates must be hands-on, pragmatic, down-to-the-earth, with can-do mentality
・Able to work independently in a timely manner
・Good represented on the corporate value - Clear, Care and Commit
・Team player; your success is our success; team success is my success mentality
勤務地 東京
年収 600万~950万(応相談)