求人詳細
求人コード | 002-083 |
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求人企業 | 外資系生命保険 |
求人タイトル | ITガバナンス(事故管理) |
職務内容 | 【Key Accountabilities】 It is responsible for the effective implementation of the Incident & Problem Management process and carries out the corresponding reporting. 【Specific Activities】 ◆Represents the first stage of escalation for Incidents, should these not be resolvable within the agreed Service Levels ◆Main point of communication for Incidents ◆Manages the updates of the incident record. ◆Conduct reviews of major incident investigation and create the incident report ◆Ensure Post Incident Review (PIR) is documented, communicated to key stakeholders and Problem Management Process is triggered for all Priority 1 & Priority 2 issues ◆Applies quality standards to all tasks undertaken and ensuring that nothing is overlooked. ◆Checks progress against targets, reporting as necessary and taking action to resolve exceptions |
応募要件 (必須) |
最終学歴:四年制大学卒以上 |
【Requirements】 ◆More than 10 years IT experience (More than 3 years experience for IPC) ◆Ability to manage a virtual team of external and internal resources on a given activity. Ability to influence and convince others of his/her own ideas. Willing to take on responsibilities and assume them Previous experience in incident/problem management in a high profile/high intensity 24/7 Global Incident Management team is desirable ◆Excellent written and verbal communication skills. ◆Working knowledge of IT hardware & infrastructure ◆Understands standard contracting procedures within own organisation and has some experience in the development and negotiation of an SLA. ◆Familiar with methods and techniques for reporting progress against an agreed plan. ◆Familiar with methods and techniques for running effective meetings and for understanding and influencing the roles played by participants. ◆Familiar with the purpose and composition of a service level agreement (SLA); the relationship between an SLA and a contract for the supply of services. ◆Proficient in techniques for ensuring that full account is taken of customers’ real and stated needs in the delivery of IT services.. ◆University degree level knowledge in Computer Science or other related engineering field ◆Japanese/English skill to be able to use in IT business, reading, writing and conversation are mandatory ◆Customer-centric ◆Must be capable of taking into account rapidly changing information or changed circumstances and modifying understanding of a problem or situation accordingly. ◆Understands the needs of the internal or external customer and keeping them in mind when taking actions or making decisions. ◆Taking innovative approaches to problem solving and devising inventive and creative solutions. ◆Has sound commercial understanding of outsourced support environments as well as excellent organisational, time management and staff management skills. ◆Must have excellent interpersonal and stakeholder management skills. ◆Has excellent oral communication and written skills and takes an analytical approach to problem solving. |
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応募要件 (尚可、その他) |
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勤務地 | 東京 |
年収 | 700万~1100万(応相談) |