求人詳細

ハイクラス
求人コード 002-083
求人企業 外資系生保
求人タイトル ITガバナンス(事故管理)
職務内容 【Key Accountabilities】
It is responsible for the effective implementation of the Incident & Problem Management process and carries out the corresponding reporting.

【Specific Activities】
◆Represents the first stage of escalation for Incidents, should these not be resolvable within the agreed Service Levels
◆Main point of communication for Incidents
◆Manages the updates of the incident record.
◆Conduct reviews of major incident investigation and create the incident report
◆Ensure Post Incident Review (PIR) is documented, communicated to key stakeholders and Problem Management Process is triggered for all Priority 1 & Priority 2 issues
◆Applies quality standards to all tasks undertaken and ensuring that nothing is overlooked.
◆Checks progress against targets, reporting as necessary and taking action to resolve exceptions
応募要件
(必須)
最終学歴:大学卒
【Requirements】
◆More than 10 years IT experience (More than 3 years experience for IPC)
◆Ability to manage a virtual team of external and internal resources on a given activity. Ability to influence and convince others of his/her own ideas. Willing to take on responsibilities and assume them
Previous experience in incident/problem management in a high profile/high intensity 24/7 Global Incident Management team is desirable
◆Excellent written and verbal communication skills.
◆Working knowledge of IT hardware & infrastructure
◆Understands standard contracting procedures within own organisation and has some experience in the development and negotiation of an SLA.
◆Familiar with methods and techniques for reporting progress against an agreed plan.
◆Familiar with methods and techniques for running effective meetings and for understanding and influencing the roles played by participants.
◆Familiar with the purpose and composition of a service level agreement (SLA); the relationship between an SLA and a contract for the supply of services.
◆Proficient in techniques for ensuring that full account is taken of customers’ real and stated needs in the delivery of IT services..
◆University degree level knowledge in Computer Science or other related engineering field
◆Japanese/English skill to be able to use in IT business, reading, writing and conversation are mandatory
◆Customer-centric
◆Must be capable of taking into account rapidly changing information or changed circumstances and modifying understanding of a problem or situation accordingly.
◆Understands the needs of the internal or external customer and keeping them in mind when taking actions or making decisions.
◆Taking innovative approaches to problem solving and devising inventive and creative solutions.
◆Has sound commercial understanding of outsourced support environments as well as excellent organisational, time management and staff management skills.
◆Must have excellent interpersonal and stakeholder management skills.
◆Has excellent oral communication and written skills and takes an analytical approach to problem solving.
応募要件
(尚可、その他)
勤務地 東京
年収 700万~1100万(応相談)