求人詳細

求人コード 006-673
求人企業 外資系生保
求人タイトル アプリケーションの障害分析・改善
職務内容 ◆Summary of Responsibilities:
System Analyst(SA)
Tracking and Reporting the Problem Management
Implementation of root cause analysis and Improvement

◆Dimensions of Position
SA have opportunities for:
Identify the root cause of the problems that occurred, work with the business team and other SAs to improve
Tracking and Reporting the Problem Management
Provide executive communication to Senior AMS Management (e.g. escalation, status reports).

◆Principal Responsibilities:
SA have responsible for:
・Perform all activities related to Problem management.
・Align with Global Production Support initiative to ensure consistency and process compliance.
・Work with closely SAs and vendors to be the single point of contact to serve as a communications hub to Problem management and Improvement.
・Manage the Problem management methodology including processes, templates and tools.
・Manage and maintain required documents regarding processes.
・Reporting the status and statistics related activities of Problem Management.
応募要件
(必須)
最終学歴:大学卒
◆Knowledge/Skills/Competencies Required:
・5years+ : Experience developing Web system as team leader
・10years+ : Communication, collaboration and teaming skills; skills and experiences in working level communication and presentations
・3years+ : Experience in problem management in system development
・Good understanding of ITIL framework
応募要件
(尚可、その他)
◆Nice to have
・Experiences Problem management operation with ServiceNow
・Business Systems and Problem management specialist

◆Personal Attributes:
・Japanese : Native Level , English : Business Level
・Excellent Analytical thinking and Relationship Management skills
・Consultative, partnering, facilitating and influencing skills with many audiences and cultures locally
・Strong interpersonal, conflict resolution, decision making, problem solving and negotiation skills
勤務地 東京
年収 600万~800万(応相談)